Version 1.0 · Last updated 11 August 2026 · Privacy Policy

Terms of Use

Aalaap Limited — aalaap.app

Last updated: 11 August 2026 | Version 1.0

Important — please read

These Terms are a legal agreement between you and Aalaap Limited. They cover using Aalaap to create events, sell tickets, register for shows, and get paid.

By creating an account, publishing an event, or buying a ticket, you agree to these Terms. If you do not agree, do not use the platform.

Please read these sections carefully: section 8 (Who is responsible for what), section 13 (Our liability to you), and section 14 (Indemnity). They limit our responsibility and set out yours.

If you are a consumer buying a ticket, nothing in these Terms affects your statutory rights. Where any term would conflict with your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your statutory rights prevail.

1. Who we are

AALAAP LIMITED (the "Company", "Aalaap", "we", "us", "our") is a company registered in England and Wales under company number 17354026, with its registered office at 33 Northolme Road, London, N5 2UU, United Kingdom.

AALAAP LIMITED operates and trades as Aalaap, and provides the platform available at aalaap.app and any associated subdomains, applications and services (the "Platform").

You can contact us at aalaap.app@gmail.com.

We are not currently registered for VAT. Ticket prices and fees are therefore stated without VAT charged by us. Organisers are responsible for any VAT due on their own ticket sales.

2. Definitions

In these Terms:

"Organiser" means any person or entity that creates, publishes, promotes or manages an Event on the Platform.
"Buyer" means any person who registers for, or purchases a ticket to, an Event through the Platform.
"User" means any Organiser, Buyer, or other person accessing the Platform.
"Event" means any concert, performance, workshop, stream, or other occasion listed on the Platform.
"Content" means anything uploaded, submitted, published or transmitted through the Platform, including text, images, artwork, audio, video, links, event descriptions and messages.
"Consumer" has the meaning given in section 2 of the Consumer Rights Act 2015.
"Stripe" means Stripe Payments Europe Limited and its affiliates.

3. Eligibility and accounts

3.1 You must be 18 or over to create an Organiser account.

3.2 Buyers under 18 may attend Events but any purchase must be made by a parent or guardian aged 18 or over, who accepts responsibility for it.

3.3 You must provide accurate, current and complete information, confirm your email address, and keep your login credentials secure. You are responsible for all activity under your account.

3.4 You must not create an account if you have previously been removed from the Platform, if you are subject to UK, EU, US or UN sanctions, or if you are otherwise prohibited from receiving services under applicable law.

3.5 You must tell us promptly at aalaap.app@gmail.com if you believe your account has been accessed without your permission.

3.6 One person or entity may hold one Organiser account unless we agree otherwise in writing. Accounts are personal to you and may not be sold, transferred or shared.

4. Organiser obligations and warranties

By publishing an Event, you represent, warrant and undertake to us that:

4.1 All Event details you publish — including date, time, venue, line-up, running time, age restrictions, accessibility information and pricing — are accurate and not misleading, and you will update them promptly if they change.

4.2 You hold, and will maintain for the duration of the Event, every licence, permission, consent, certificate and insurance the Event requires. This includes (where applicable) venue permission, a premises licence or temporary event notice under the Licensing Act 2003, music licensing through PRS for Music and PPL, food and alcohol permissions, and public liability insurance at a level appropriate to the Event.

4.3 You comply, and will comply, with all applicable law, including consumer protection law, health and safety law, fire safety law, the Equality Act 2010 (including reasonable adjustments for disabled attendees), safeguarding requirements where children or vulnerable adults attend, employment and immigration law in relation to anyone you engage, and all tax obligations arising from your income.

4.4 You have the right to promote and sell tickets to the Event, and to use every name, image, recording, logo and artwork you upload.

4.5 You will honour every ticket sold, admit ticket holders in accordance with the terms shown on the Event page, and deal with attendees fairly and promptly.

4.6 You are solely responsible for your own tax reporting and payment on income received, including income tax, corporation tax, National Insurance and VAT as applicable. Aalaap makes no deduction or withholding on your behalf.

4.7 You will not publish an Event you do not genuinely intend or are not reasonably able to deliver.

4.8 If your Event will be recorded, filmed or streamed, you will obtain all necessary consents from performers and attendees and display clear notice at the venue.

4.9 Where you act on behalf of an organisation, you warrant you have authority to bind that organisation, which is then jointly liable with you under these Terms.

4.10 You will honour in full the refund policy set out in section 7. Aalaap operates a single refund policy across the Platform. You cannot vary, reduce or opt out of it, and you must fund every refund due under it promptly from your own Stripe account. Publishing an Event constitutes your agreement to do so.

5. Data protection

5.1 Aalaap handles personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. See our Privacy Policy for full detail on what we collect, why, how long we keep it and your rights.

5.2 Roles. For account data, Platform usage data, security logs and moderation records, Aalaap is the controller. For attendee personal data collected through an Organiser's Event, the Organiser is the controller and Aalaap acts as processor on the Organiser's instructions.

5.3 Organiser data obligations. As controller of your attendee data you must: have a lawful basis for your processing; provide your attendees with your own privacy information; not use attendee data for unrelated marketing without valid consent; respond to data subject requests you receive; and notify us without undue delay of any personal data breach affecting Platform data.

5.4 Processing terms. Where Aalaap acts as your processor, we will: process attendee data only on your documented instructions; ensure persons authorised to process it are bound by confidentiality; implement appropriate technical and organisational security measures; engage sub-processors only under equivalent obligations; assist you with data subject requests, security, breach notification and impact assessments so far as reasonably possible; and on termination delete or return attendee data, subject to any legal retention requirement. These terms constitute the written contract required by Article 28 UK GDPR. Our current sub-processors are named in our Privacy Policy, and we will give you notice of any intended change to them so that you may object.

5.5 Indemnity. You indemnify us against any claim, fine or cost arising from your breach of data protection law in respect of attendee data.

5.6 We do not sell personal data.

6. Tickets, payments and fees

6.1 Ticket prices are set by the Organiser.

6.2 Organisers are merchant of record. Organisers must connect their own Stripe account to sell tickets. The Organiser is the merchant of record for every ticket sale. When a Buyer purchases a ticket, the contract for that ticket is between the Buyer and the Organiser, and payment is made into the Organiser's Stripe account — not to Aalaap.

6.3 Aalaap does not hold funds. Aalaap does not at any point receive, hold, transmit, control or have title to Buyer funds. Aalaap is not a payment institution, e-money issuer, ticket agent, or trustee of any monies.

6.4 Total price transparency. The price shown to a Buyer at the point of invitation to purchase is the total price payable, inclusive of all mandatory fees and taxes. Where an Aalaap platform service fee applies, it is collected by Stripe from the Organiser's share of the sale as an application fee, and is not added on top of the price the Buyer sees.

6.5 Stripe terms. Payout timing, holds, reserves, verification and account restrictions are governed by Stripe's own agreements, which Organisers accept directly with Stripe when connecting their account. Aalaap is not responsible for Stripe's decisions or for delays, holds or failures caused by Stripe.

6.6 Chargebacks. Chargebacks, payment disputes, refunds and any associated fees or negative balances are the responsibility of the Organiser as merchant of record. Aalaap has no liability for them.

6.7 Set-off. Where an Organiser owes us any amount, we may set it off against sums otherwise payable to that Organiser, and may adjust or suspend application fee arrangements accordingly.

6.8 Fee changes. We may change our platform service fees on 30 days' notice by email or in-app notice. Changes do not affect tickets already sold.

6.9 Resale. Tickets are personal to the Buyer. Resale for profit, and any resale prohibited by the Organiser, is not permitted. Tickets resold in breach of this may be cancelled without refund.

7. Cancellations, postponements and refunds

7.1 Cooling-off. Tickets to Events taking place on a specific date or within a specific period are exempt from the standard 14-day right to cancel under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The rights below apply instead.

7.2 Cancelled Event. If an Event is cancelled, the Buyer is entitled to a full refund of the ticket face price.

7.3 Postponed or rescheduled Event. The Organiser will give reasonable notice of any new date. If the Buyer cannot attend the new date, the Buyer is entitled to a refund of the ticket face price.

7.4 Materially changed Event. If an Event is materially different from what was advertised — for example a different venue, a substantially different line-up, or a significant change of date or time — the Buyer is entitled to a refund of the ticket face price.

7.5 Timing. Refunds are made to the original payment method without undue delay and in any event within 14 days of the refund being agreed.

7.6 Vouchers. A Buyer entitled to a refund cannot be required to accept a voucher or credit instead of money.

7.7 One refund policy across the Platform. Aalaap operates a single refund policy, set out in this section, which applies to every Event on the Platform. Organisers cannot set their own refund terms, and cannot vary, reduce or opt out of the rights in 7.2 to 7.6. If anything on an Event page appears to contradict this section, this section prevails.

7.8 Who pays. Refunds are issued by the Organiser from the Organiser's own Stripe account. Because Aalaap never holds ticket funds, Aalaap cannot and does not issue refunds on an Organiser's behalf, and is not liable to fund them.

7.9 If an Organiser fails to refund. We will assist by providing transaction records, contacting the Organiser, and where appropriate suspending their account. The Buyer retains rights directly against the Organiser, and against their card issuer — including chargeback rights and, where the ticket cost more than £100 and was paid by credit card, a claim under section 75 of the Consumer Credit Act 1974.

7.10 Buyer conduct. No refund is due where a Buyer is refused admission or removed for breaching the Organiser's published conditions of entry.

8. Who is responsible for what

8.1 We are not the Organiser. Aalaap Limited operates a technology platform connecting Organisers and Buyers. Aalaap is not the organiser, promoter, producer, venue, host or seller of any Event listed on the Platform.

8.2 Organiser responsibility. Organisers are solely responsible for their Events taking place as described; the accuracy of Event information; admission and refusal decisions; crowd safety, security and stewarding; accessibility; safeguarding; compliance with licensing and safety law; and the acts and omissions of their staff, contractors, performers and volunteers.

8.3 Our responsibility. Aalaap's responsibility is limited to making the Platform available substantially as described and to transmitting payment instructions to Stripe correctly.

8.4 No endorsement. Listing on the Platform is not an endorsement, verification, recommendation or guarantee of any Event, Organiser, venue or performer. We do not independently verify Event details.

8.5 No agency or partnership. Nothing in these Terms creates a partnership, joint venture, agency, employment or fiduciary relationship between Aalaap and any User. No User may hold themselves out as authorised to bind Aalaap.

9. Content and intellectual property

9.1 You keep ownership. You retain all rights in Content you upload.

9.2 Licence to us. You grant Aalaap Limited a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, display, adapt for formatting and technical purposes, and publicly communicate your Content for the purposes of operating, promoting and improving the Platform and promoting your Event. This licence continues after removal only to the extent necessary for backups, legal records, and marketing material already published.

9.3 Your warranty. You warrant that you own the Content or hold all necessary rights, licences and consents to upload it and grant the licence in 9.2 — including from photographers, designers, performers, composers, rights societies and any identifiable person depicted — and that the Content infringes no third party's intellectual property, privacy, image, moral or contractual rights.

9.4 Our IP. The Aalaap name, logo, brand, software, source code, database rights, design and all other Platform intellectual property remain the exclusive property of Aalaap Limited. Nothing in these Terms transfers any right in them to you.

9.5 Restrictions. You must not copy, modify, reverse engineer, decompile, scrape, data-mine, framewrap, benchmark, or create derivative works from the Platform, nor use it to build a competing service, nor remove any proprietary notice.

9.6 Feedback. If you send us suggestions or feedback, we may use them freely without obligation or payment to you.

9.7 Copyright complaints. If you believe Content infringes your rights, email aalaap.app@gmail.com with details of the work, the location of the Content, your contact details, and a statement that you hold the rights. We will review and act promptly.

10. Prohibited content and conduct

10.1 You must not upload, publish or transmit Content, or list an Event, that:

(a) is sexually explicit, pornographic, or sexualises any person;

(b) depicts, promotes, facilitates or relates to child sexual abuse or exploitation in any form;

(d) harasses, bullies, stalks, defames, or incites hatred or violence against any person or group, including on the grounds of race, religion or belief, sex, sexual orientation, gender reassignment, disability, age, pregnancy or marital status;

(e) promotes or facilitates suicide, self-harm, eating disorders, or the supply of controlled drugs or psychoactive substances;

(f) is fraudulent, deceptive or misleading, including fake Events, fake reviews or testimonials, and misleading price claims;

(g) infringes copyright, trade marks, design rights, database rights, performers' rights or any other intellectual property;

(h) discloses another person's private information without their consent;

(i) contains malware, phishing links, or code intended to interrupt, damage or gain unauthorised access to any system;

(j) breaches any UK law, or is unlawful in the jurisdiction where the Event takes place.

10.2 You must not: create fake, duplicate or automated accounts; impersonate any person or organisation; use bots, scrapers or automated means to access the Platform; manipulate ticket availability or pricing; circumvent our fees; send unsolicited marketing to other Users; probe or test Platform security; or misuse support channels.

10.3 Breach of this section is a material breach of these Terms.

11. Moderation, reporting and enforcement

11.1 How Content is reviewed. Content on the Platform is reviewed by Aalaap and by people acting on our behalf. We do not currently carry out automated screening of Content at the point of upload, and we do not pre-approve every Event or upload before it appears. We therefore do not represent or warrant that prohibited Content will be identified before it is published. Our review is triggered principally by reports made under 11.3, by our own checks, and by information received from third parties or authorities. We may introduce automated screening at any time, and will update these Terms if we do.

11.2 No general monitoring. We are under no general obligation to monitor Content, and exercising our moderation rights does not make us the author or publisher of User Content. Nothing in this section waives any protection available to us as a hosting provider.

11.3 Reporting. Anyone may report Content or an Event using the report function available on the Platform, or by emailing aalaap.app@gmail.com. You do not need an account to make a report. We aim to acknowledge reports within 2 working days. Every report, and the action taken on it, is logged and retained.

11.4 Action we may take. Where Content or conduct breaches these Terms or the law, or where we reasonably suspect it does, we may without prior notice: remove, hide or edit Content; unpublish an Event; suspend or close an account; disable an Organiser's ability to publish or sell; withhold or reverse platform fee arrangements; and refuse future service. We will act to remove unlawful Content expeditiously once we are aware of it.

11.5 Notice and appeal. Where we can lawfully do so, we will tell you what action we have taken and why. You may appeal by replying to that notice; we aim to review appeals within 10 working days. We will not give notice where doing so would prejudice an investigation, risk harm to any person, or breach a legal obligation.

11.6 Law enforcement and safeguarding. We may preserve, review and disclose account data, Content and transaction records to the police, the National Crime Agency, the Internet Watch Foundation, Ofcom, the ICO, the CMA, HMRC or any other authority where required by law or where we reasonably believe it necessary to prevent or detect crime, protect any person from harm, or protect our rights. Where Content indicates a risk to life or to a child's safety, we will act immediately and without notice to you, and will preserve rather than delete evidence.

11.7 Online safety. We maintain and keep under review an illegal content risk assessment, content reporting and complaints procedures, and records of moderation action, in accordance with our duties under the Online Safety Act 2023.

12. Availability of the Platform

12.1 We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation. We may suspend the Platform for maintenance, upgrades, security or legal reasons, giving notice where practicable.

12.2 The Platform depends on third-party services, including Stripe (payments), Vercel (hosting), Neon (database) and Resend (email delivery). We are not liable for the failure, suspension, withdrawal or change of any of them, and their own terms apply to their services.

12.3 The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, and except as expressly stated in these Terms, all warranties, conditions and terms implied by statute or common law are excluded. Nothing in this section limits the rights of a Consumer under the Consumer Rights Act 2015.

13. Our liability to you

13.1 What we never limit. Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of the terms implied by sections 49 or 57 of the Consumer Rights Act 2015; or any other liability that cannot lawfully be limited or excluded.

13.2 Liability to Consumers. Subject to 13.1, our total liability to a Consumer in connection with these Terms and the Platform is limited to the greater of (a) the total platform service fees we actually received in connection with that Consumer's transaction, or (b) £100. We are not liable to a Consumer for loss that was not foreseeable, or for loss arising from use of the Platform for business purposes.

13.3 Liability to Organisers and business Users. Subject to 13.1, and to the fullest extent permitted by law:

(a) our total aggregate liability to an Organiser or other business User in any 12-month period is limited to the greater of the total platform service fees we actually received from that User in that period, or £250;

(b) we are not liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill, reputation or data, or for any indirect or consequential loss, in each case whether or not foreseeable;

(c) any claim must be notified to us in writing within 12 months of the User becoming aware of the circumstances giving rise to it.

13.4 Events and third parties. We are not liable in any circumstances for: the occurrence, quality, safety or cancellation of any Event; the acts, omissions, insolvency, dishonesty or fraud of any Organiser, venue, performer or Buyer; injury, loss or damage occurring at any Event; or the failure of any Organiser to issue a refund.

13.5 Directors and staff. Any claim you may have arising from the Platform lies against Aalaap Limited alone. To the fullest extent permitted by law, you agree not to bring any claim personally against a director, officer, employee, contractor or shareholder of Aalaap Limited in respect of these Terms or the Platform. This does not affect any liability that cannot lawfully be excluded.

13.6 Allocation of risk. The limits in this section reflect the fees charged and the allocation of risk between the parties, and each party acknowledges they are reasonable.

14. Indemnity

14.1 Organisers and business Users agree to indemnify, defend and hold harmless Aalaap Limited and its directors, officers, employees, contractors and agents against all claims, demands, actions, proceedings, losses, damages, fines, penalties, liabilities and costs (including reasonable legal costs) arising out of or in connection with:

(a) their Event, including any injury, damage, nuisance or loss occurring at or in connection with it;

(b) Content they upload or publish;

(d) their breach of any law, including consumer protection, data protection, licensing, safety, safeguarding, employment, immigration, intellectual property or tax law;

(e) any claim by an attendee, venue, performer, rights holder, employee, contractor, regulator or tax authority in connection with their Event;

(f) any failure by them to refund a Buyer.

14.2 This indemnity does not apply to Consumers.

14.3 We will notify you of any claim covered by this indemnity, and you will not settle it in a way that imposes obligations on us without our written consent.

14.4 This section survives termination.

15. Events outside our control

15.1 Neither party is liable for any failure or delay in performing its obligations caused by an event outside its reasonable control, including venue closure, epidemic or pandemic, government restriction, act of terrorism, civil disorder, strike or industrial action, fire, flood, severe weather, failure of utilities, telecommunications or internet infrastructure, cyber attack, or the failure of a third-party service provider.

15.2 A Buyer's refund rights under section 7 still apply if an Event is cancelled for any of these reasons.

16. Suspension, termination and survival

16.1 You may close your account at any time by contacting us.

16.2 We may suspend or terminate your account or access to the Platform: immediately, for material breach of these Terms, suspected fraud, or where required by law; or on 30 days' notice for any other reason.

16.3 Termination does not affect obligations already incurred, including refunds owed to Buyers, fees owed to us, tickets already sold, or liability for Content already published. Organisers remain responsible for delivering Events already ticketed.

16.4 Sections 4.6, 5.5, 9, 13, 14, 16, 18, 19 and 20 survive termination.

17. Changes to these Terms and to the Platform

17.1 We may change these Terms. Aalaap is a growing business and these Terms will need to change as our services, features, fees and legal obligations develop. We may amend, add to, or replace these Terms at any time.

17.2 Notice. Where a change is material — for example a change to fees, liability, refunds or your obligations — we will give registered Users at least 14 days' notice by email or in-app notice before it takes effect, and will update the "Last updated" date and version number at the top of this page.

17.3 Acceptance. Continuing to use the Platform after a change takes effect means you accept it. If you do not accept a change, you may close your account before it takes effect; you must still honour Events and tickets already sold.

17.4 Tickets already bought are governed by the version of these Terms in force at the time of purchase. We keep previous versions and will supply one on request.

17.5 Changes to the Platform. We may add, change, suspend or withdraw features at any time. We will give reasonable notice of any change that materially reduces functionality you rely on, unless the change is required urgently for security or legal reasons.

18. Complaints and dispute resolution

18.1 Complaints about an Event should be raised with the Organiser first.

18.2 Complaints about the Platform should go to aalaap.app@gmail.com. We aim to acknowledge within 2 working days and respond substantively within 5 working days.

18.3 If a dispute is not resolved, the parties will first attempt to resolve it in good faith by discussion before commencing proceedings. This does not prevent either party seeking urgent injunctive relief.

18.4 We are not currently a member of an alternative dispute resolution scheme.

19. Governing law and jurisdiction

19.1 These Terms, their subject matter and formation, and any non-contractual obligations arising out of or in connection with them, are governed by the law of England and Wales.

19.2 The courts of England and Wales have exclusive jurisdiction. If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.

19.3 The Platform is directed at Users in the United Kingdom. If you access it from elsewhere, you do so on your own initiative and are responsible for compliance with local law.

20. General

20.1 Entire agreement. These Terms, together with the Privacy Policy and any Event-specific terms published by an Organiser, form the entire agreement between you and us and supersede all prior discussions. Nothing in this clause limits liability for fraudulent misrepresentation. (This clause does not apply so as to limit a Consumer's rights.)

20.2 Severability. If any provision is held invalid or unenforceable, it is severed and the remainder continues in full force.

20.3 No waiver. No delay or failure to enforce any provision is a waiver of it.

20.4 Assignment. We may assign or transfer these Terms, in whole or in part, to any group company or in connection with a merger, acquisition or sale of assets, provided this does not reduce your rights. You may not assign your rights or obligations without our written consent.

20.5 Third party rights. Except as set out in this clause, a person who is not a party has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms. Our directors, officers, employees and contractors may enforce sections 13.5 and 14.

20.6 Notices. We may give notice by email to the address on your account or by in-app notice. You may give notice to aalaap.app@gmail.com. Notices are deemed received 24 hours after sending.

20.7 Language. These Terms are concluded in English.

Contact

AALAAP LIMITED 33 Northolme Road, London, N5 2UU, United Kingdom Company number: 17354026 Registered in England and Wales Email: aalaap.app@gmail.com

This document is a draft prepared for review. It has not been reviewed by a qualified solicitor and does not constitute legal advice.

Also see the Privacy Policy.